Privacy Policy

Effective Date: July 18, 2026  |  Last Updated: July 18, 2026

1. Introduction and Who We Are

Wing Snob is a food service business operating in the United States, dedicated to delivering high-quality chicken wings and related food products to our valued customers. We are committed to protecting the privacy and security of the personal information you share with us when you use our website, mobile experiences, or delivery services.

This Privacy Policy applies to all personal information collected through our website located at wingsnob-delivery.rest, as well as through any related digital services, online ordering platforms, email communications, customer support interactions, and any other services that reference or link to this policy.

We operate in full compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the Children's Online Privacy Protection Act (COPPA), and other relevant state and federal regulations. Where applicable, we extend certain rights to all of our users regardless of their state of residence.

For any questions, concerns, or requests related to this Privacy Policy, you may contact us at:

2. Information We Collect

We collect various types of information to provide, improve, and personalize our food delivery services. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with our website or services, you may voluntarily provide us with the following categories of personal information:

• Identity Information: Your first and last name, username, or similar identifiers.
• Contact Information: Your email address, telephone number, delivery address, and billing address.
• Account Information: Login credentials including username and password (stored in encrypted format), account preferences, and profile details.
• Order and Transaction Information: Details about the food items you order, order history, special instructions, dietary preferences or restrictions you choose to share, and any customizations to your orders.
• Payment Information: Credit card or debit card numbers, billing addresses, and other payment details. Please note that full payment card details are processed by our third-party payment processors and are not stored on our servers in full. We may retain the last four digits of a card number and expiration date for reference purposes.
• Communications: Records of your communications with us, including customer support inquiries, feedback, reviews, and any other correspondence submitted via email, contact forms, or other channels.
• Promotional Preferences: Your choices regarding marketing communications and promotional offers.

2.2 Information Collected Automatically

When you visit our website or use our digital services, we automatically collect certain technical and usage information through cookies, web beacons, pixels, and similar tracking technologies:

• Device Information: The type of device you are using (e.g., desktop, smartphone, tablet), operating system and version, browser type and version, device identifiers, and screen resolution.
• Log Data: IP address, access timestamps, pages viewed, referring URLs, exit pages, click-through data, and the duration of your visit.
• Usage Data: Information about how you interact with our website, including which pages you visit, which items you view or add to your cart, search queries entered, and how you navigate through our ordering process.
• Location Information: General geographic location data derived from your IP address. If you grant permission through your device, we may also collect more precise GPS-based location data to facilitate delivery services.
• Cookie Data: Information collected through cookies and similar tracking technologies as described in Section 8 of this policy.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you log in to our services using a social media account (such as Google or Facebook), we may receive basic profile information such as your name, email address, and profile picture, subject to the privacy settings on your social media account.
• Payment Processors: Transaction confirmation data and fraud prevention signals from our payment processing partners.
• Delivery Partners: Delivery status updates and logistics information from our third-party delivery partners.
• Analytics Providers: Aggregated and anonymized data from analytics services to help us understand how users interact with our website.
• Marketing Partners: Information to help us identify potential customers and measure the effectiveness of our advertising campaigns.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate purposes related to operating our food delivery business and improving your experience. Specifically, we use your information for the following purposes:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery logistics.
• To create and manage your customer account.
• To process payments and prevent fraudulent transactions.
• To send you order confirmations, receipts, and delivery status notifications.
• To respond to your customer service inquiries, complaints, and requests.
• To provide technical support and resolve issues with our website or services.

3.2 Business Operations and Improvement

• To analyze usage patterns, trends, and preferences to improve our menu offerings, website functionality, and overall customer experience.
• To conduct internal research, development, and quality assurance activities.
• To monitor and maintain the security and integrity of our website and systems.
• To comply with our internal business policies and procedures.
• To manage our business relationships with vendors, partners, and service providers.

3.3 Marketing and Promotions

• To send you promotional emails, newsletters, special offers, and marketing communications about Wing Snob products and services, subject to your communication preferences and applicable opt-out rights.
• To personalize your experience on our website by showing you relevant content, menu recommendations, and targeted promotions based on your order history and preferences.
• To conduct sweepstakes, contests, or other promotional activities in which you choose to participate.
• To deliver interest-based advertising through our advertising partners on third-party platforms.
• To measure and analyze the effectiveness of our marketing campaigns and communications.

You have the right to opt out of receiving marketing communications at any time. Please see Section 7 for more information about your privacy rights and how to exercise them.

3.4 Legal and Compliance Purposes

• To comply with applicable laws, regulations, legal processes, or governmental requests.
• To enforce our Terms of Service and other applicable policies.
• To protect the rights, property, or safety of Wing Snob, our customers, employees, or the public.
• To detect, prevent, and address fraud, security breaches, technical issues, and other harmful activities.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own direct marketing purposes. However, we do share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share personal information with third-party companies and individuals that provide services on our behalf or help us operate our business. These service providers are granted access to your information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your information. Our service providers include:

• Payment Processors: Companies that handle credit card and debit card transactions securely.
• Delivery Partners: Third-party delivery drivers or services that fulfill your food orders.
• Cloud Hosting Providers: Companies that host our website, databases, and IT infrastructure.
• Analytics Providers: Services such as Google Analytics that help us understand website usage patterns.
• Email and Marketing Platforms: Companies that manage our email communications and marketing campaigns.
• Customer Support Software: Platforms that facilitate our customer service operations.
• Fraud Prevention Services: Companies that help us detect and prevent fraudulent activities.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement officials, or other third parties when we believe in good faith that such disclosure is necessary to:

• Comply with a valid legal obligation, court order, subpoena, or other legal process.
• Enforce our Terms of Service or other applicable agreements.
• Protect and defend the legal rights or property of Wing Snob.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of our employees, customers, or the general public.
• Guard against legal liability.

4.3 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, reorganization, bankruptcy, dissolution, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring or surviving entity as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your information becomes subject to a materially different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties in ways not described in this policy when we have obtained your explicit consent to do so. You have the right to withdraw your consent at any time by contacting us at [email protected].

4.5 Aggregated and De-Identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes. This information does not constitute personal information and is not subject to the restrictions described in this Privacy Policy.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

5.1 Technical Safeguards

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Sensitive data such as passwords is stored using industry-standard hashing algorithms.
• Firewalls and Intrusion Detection: We employ network firewalls and intrusion detection systems to protect our infrastructure from unauthorized access and cyberattacks.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. We enforce role-based access control and multi-factor authentication for administrative systems.
• Secure Payment Processing: Payment card information is processed through PCI DSS-compliant payment processors to ensure the highest standards of payment security.

5.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices.
• Internal policies governing the handling and protection of personal information.
• Vendor due diligence and contractual requirements for third-party service providers handling your data.
• Regular review and updating of our security practices in line with industry standards.

5.3 Data Breach Response

In the event of a security breach that compromises your personal information, we will notify you and applicable regulatory authorities as required by applicable law. We will take prompt steps to mitigate any potential harm and cooperate fully with any regulatory investigations.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The specific retention periods we apply are as follows:

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures. If complete deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate your information from further processing until deletion is possible.

7. Your Privacy Rights

Depending on your state of residence, you may have specific privacy rights under applicable United States law. We are committed to honoring these rights for all of our customers. The rights described below apply broadly, and California residents have additional rights under the CCPA/CPRA.

7.1 Right to Know and Access

You have the right to request that we disclose information about the personal data we have collected about you, including the categories of personal information collected, the sources from which it was collected, the business or commercial purposes for collecting it, the categories of third parties with whom we share it, and the specific pieces of personal information we hold about you.

7.2 Right to Correction

You have the right to request that we correct any inaccurate personal information we hold about you, taking into account the nature of the information and the purposes for which we process it.

7.3 Right to Deletion

You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions. We may be unable to fulfill a deletion request where retention is necessary to:

• Complete a transaction or provide an ongoing service you have requested.
• Detect, investigate, or prevent security incidents or fraudulent activity.
• Comply with a legal obligation.
• Exercise or defend legal claims.
• Engage in other internal uses of the data that are compatible with the context in which it was collected.

7.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information. While Wing Snob does not sell personal information in the traditional sense, certain advertising and analytics activities may constitute "sharing" under California law. You may exercise this right by contacting us at [email protected].

7.5 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit our use and disclosure of sensitive personal information to uses that are necessary to perform the services reasonably expected by the consumer. We will comply with such requests as required by applicable law.

7.6 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another service provider where technically feasible.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, provide a different level or quality of service, or suggest that you will receive a different price or rate as a result of exercising your privacy rights.

7.8 Right to Opt Out of Marketing

You may opt out of receiving marketing emails from us at any time by clicking the "unsubscribe" link included in every marketing email we send, or by contacting us directly at [email protected]. Please note that even if you opt out of marketing communications, we will continue to send you transactional and service-related messages necessary to fulfill your orders.

7.9 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]
• Website: wingsnob-delivery.rest

We will acknowledge your request within 10 business days and will respond substantively within 45 calendar days. If we require additional time (up to 90 days total), we will notify you in writing of the reason for the extension. We may need to verify your identity before processing your request to protect your privacy and the security of your information. Authorized agents may submit requests on behalf of consumers, provided they present adequate written authorization.

8. Cookie Policy Overview

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, enable certain features, and deliver personalized content and advertising. Cookies are small text files that are stored on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including shopping cart functionality, login sessions, and security features. These cookies cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics, enabling us to improve our site's performance and user experience.
• Functional Cookies: Allow our website to remember your preferences (such as language settings, saved addresses, and menu preferences) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements relevant to your interests, both on our website and on third-party platforms, and to measure the effectiveness of our advertising campaigns.

8.2 Managing Your Cookie Preferences

You can control and manage cookies in the following ways:

• Through our cookie consent banner displayed when you first visit our website.
• Through your browser settings, which typically allow you to block, delete, or manage cookies. Please note that disabling certain cookies may affect the functionality of our website.
• Through opt-out tools provided by specific analytics and advertising platforms (e.g., Google Analytics Opt-Out, Network Advertising Initiative opt-out).

For detailed information about the specific cookies we use and your options for managing them, please refer to our full Cookie Policy available on our website at wingsnob-delivery.rest.

9. Children's Privacy

Our services are intended exclusively for individuals who are 18 years of age or older. Wing Snob does not knowingly collect, use, or disclose personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA). We also do not knowingly collect personal information from individuals between the ages of 13 and 17 without appropriate parental consent.

If you are under 18 years of age, please do not use our website, create an account, or submit any personal information to us. If you are a parent or guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete any such information from our records.

We do not knowingly market our services to minors, and we do not knowingly create user profiles for individuals under 18 years of age. Our website is not designed to appeal to children.

10. International Data Transfers

Wing Snob is based in the United States and our servers and operations are primarily located in the United States. If you are accessing our services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our services and providing us with your personal information, you consent to the transfer, processing, and storage of your information in the United States. We take appropriate safeguards to ensure that your personal information is protected in accordance with this Privacy Policy regardless of where it is processed.

Our third-party service providers may also process your information in other countries. In such cases, we require our service providers to implement appropriate data protection measures consistent with applicable law and the standards described in this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Wing Snob. These may include links to social media platforms, payment processors, delivery tracking services, and other third-party content. This Privacy Policy applies only to our website and services, and we are not responsible for the privacy practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you visit or use. Your interactions with these third-party platforms are governed by their respective privacy policies and terms of service, not ours.

12. California-Specific Privacy Rights

This section applies specifically to residents of California and provides additional information about your rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California Civil Code Section 1798.100 et seq.

12.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined under the CCPA:

12.2 "Shine the Light" Law

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

13. How to File a Complaint with a Data Protection Authority

If you believe that we have not adequately addressed your privacy concerns or have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the appropriate regulatory authority.

13.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal agency responsible for consumer protection and enforcing privacy-related laws in the United States. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Mail: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

13.2 California Privacy Protection Agency (CPPA)

California residents may file complaints related to violations of the CCPA/CPRA with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Email: [email protected]

13.3 State Attorney General Offices

Many states have their own consumer protection laws and attorney general offices that accept privacy-related complaints. We encourage you to contact the attorney general's office in your state of residence if you have unresolved privacy concerns.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by:

• Updating the "Last Updated" date at the top of this page.
• Sending a notification email to the email address associated with your account (where applicable).
• Posting a prominent notice on our website.

Your continued use of our website or services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If the changes are significant and require your consent under applicable law, we will seek your explicit consent before applying such changes to your personal information.

15. Contact Information and Privacy Inquiries

We are committed to resolving any questions or concerns you may have about our privacy practices. If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how we handle your personal information, please contact us using the information below:

We will make every reasonable effort to address your inquiry promptly and thoroughly. If you are not satisfied with our response, you have the right to escalate your complaint to the appropriate regulatory authority as described in Section 13 of this policy.

If you are submitting a request to exercise your privacy rights (such as a request to access, correct, or delete your data), please include the following information to help us verify your identity and process your request efficiently:

• Your full name as it appears on your account.
• The email address associated with your Wing Snob account.
• A description of the specific right(s) you wish to exercise.
• Any additional information necessary to verify your identity or locate your records.

This Privacy Policy was last reviewed and updated on July 18, 2026. All provisions of this policy are effective as of the date noted above.