Refund Policy

At Wing Snob, we are committed to delivering a satisfying dining and delivery experience with every order. We understand that issues can arise, and this Refund Policy outlines the conditions, procedures, and timeframes under which refunds, partial refunds, exchanges, and cancellations are handled. Please read this policy carefully before placing an order through our website at wingsnob-delivery.rest.

By placing an order with Wing Snob, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy. This policy is governed by applicable United States federal consumer protection laws, including the Federal Trade Commission (FTC) Act, as well as applicable state laws depending on your location.

1. General Refund Philosophy

Wing Snob takes pride in the quality of our food and the reliability of our delivery service. Our goal is to ensure that every customer receives their order accurately, on time, and in proper condition. We handle all refund requests on a case-by-case basis with fairness and transparency. We reserve the right to make final decisions regarding refund eligibility based on the specific circumstances of each claim.

2. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• Incorrect Order: You received items that were different from what you ordered (wrong flavors, wrong quantity, or missing items).
• Poor Food Quality: The food arrived in an unacceptable condition, such as undercooked, spoiled, or contaminated.
• Significant Delivery Delay: Your order was delivered more than 60 minutes beyond the estimated delivery time provided at checkout, without prior notification.
• Order Not Received: Your order was confirmed and charged but never delivered to your address.
• Allergen or Dietary Issues: Your order contained an allergen or ingredient you specifically requested to be excluded, which caused or could cause harm.
• Duplicate Charge: Your payment method was charged more than once for the same order.
• Technical Error: A verified technical error on our website or app resulted in an unintended or erroneous transaction.

3. Timeframes for Refund Requests

To be considered for a refund, your request must be submitted within the following timeframes:

Requests submitted outside these timeframes will not be considered for a refund under normal circumstances. However, Wing Snob may, at its sole discretion, evaluate late submissions on a case-by-case basis.

4. Non-Refundable Items and Services

The following are generally not eligible for a refund:

• Orders that were delivered correctly and match your placed order, but you simply changed your mind after delivery.
• Partially consumed food items where the complaint is not related to quality or safety.
• Delivery fees, service fees, and platform fees once the order has been dispatched.
• Promotional or discounted items purchased under a special offer or deal, except in cases of quality failure.
• Orders where incorrect delivery address information was provided by the customer.
• Orders affected by circumstances beyond our control, including natural disasters, extreme weather conditions, or government-imposed restrictions, unless the order was never delivered.
• Complaints related to spice level or flavor preference when the order was prepared according to the menu description and your selections.
• Gift cards, vouchers, or promotional credits purchased or redeemed.

5. How to Request a Refund — Step-by-Step

Follow the steps below to submit a refund request with Wing Snob:

1. Gather Your Information: Before contacting us, please have the following ready:
   • Your full name and contact information
   • Your order confirmation number
   • The date and time of your order
   • A clear description of the issue
   • Photographic evidence (if applicable — e.g., incorrect item, damaged food)
2. Contact Wing Snob: Reach out to our customer support team through one of the following channels:
   • Email: [email protected]
   • Website: wingsnob-delivery.rest
3. Submit Your Claim: In your message or form submission, include the subject line "Refund Request – [Your Order Number]" and provide all relevant details including a description of the issue, the resolution you are requesting (full refund, partial refund, or replacement), and any supporting photos or attachments.
4. Await Confirmation: Our team will acknowledge receipt of your refund request within 1–2 business days via email.
5. Review and Decision: Our customer service team will review your claim. We may follow up with additional questions or request further documentation. A final decision will be communicated within 3–5 business days of receiving all required information.
6. Refund Issued: If your claim is approved, the refund will be processed using the original payment method within the applicable timeframe described in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the credit to appear in your account depends on your payment method:

Please note that Wing Snob processes the refund on our end promptly, but the actual time for the funds to appear may vary based on your financial institution or payment provider's policies, which are outside of our control.

7. Partial Refunds

In certain situations, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may be offered when:

• Only a portion of your order was incorrect, missing, or unsatisfactory (e.g., one item out of several was wrong).
• The food quality issue affected only part of your order.
• A delivery delay significantly impacted only part of your order experience.
• You consumed a portion of the food before discovering the issue.
• A promotional discount was applied to the order, reducing the refundable amount accordingly.

The amount of a partial refund will be calculated based on the value of the affected item(s) plus applicable taxes. Delivery fees will generally not be refunded in partial refund cases unless the delivery itself was the cause of the issue.

8. Exchange Policy

Due to the perishable nature of food products, Wing Snob does not offer traditional exchanges (i.e., returning a food item for a different one). However, we may offer the following alternatives at our discretion:

• Order Re-delivery: If your order was incorrect or undelivered, we may offer to re-deliver the correct order at no additional cost, subject to availability and delivery zone constraints.
• Store Credit: In lieu of a monetary refund, we may offer Wing Snob account credit of equal or greater value, which can be applied to a future order.
• Replacement Item: For missing or clearly incorrect items, we may offer to include the correct item in a future order at no charge.

These alternatives will be discussed and agreed upon with the customer during the refund review process. Acceptance of a store credit or replacement is voluntary and does not waive your rights under applicable law.

9. Cancellation Policy

We understand that plans change. Our cancellation policy is structured to balance your needs with the operational realities of food preparation and delivery:

9.1 Cancellations Before Order Preparation

If you wish to cancel your order before it has entered the preparation stage, please contact us immediately at [email protected]. Orders cancelled before preparation begins are eligible for a full refund, including any applicable fees.

9.2 Cancellations During Order Preparation

Once your order has entered the preparation stage, cancellations may not be possible. If you request a cancellation at this stage, Wing Snob will use reasonable efforts to stop the order, but we cannot guarantee success. In these cases:

• If the order can be stopped, a full refund will be issued.
• If the order cannot be stopped, a partial refund (excluding food preparation costs) may be offered at our discretion.

9.3 Cancellations After Dispatch

Orders that have already been dispatched for delivery cannot be cancelled. In such cases, you may still file a refund request if there is a legitimate quality or accuracy issue upon delivery, as described in this policy.

9.4 Wing Snob-Initiated Cancellations

Occasionally, Wing Snob may need to cancel your order due to circumstances such as ingredient unavailability, delivery zone issues, or operational challenges. In all such cases, you will receive a full refund to your original payment method, and you will be notified promptly via email or phone.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Wing Snob encourages you to follow this escalation process:

10.1 Internal Escalation

If your initial refund request was denied or you disagree with the resolution offered, you may request an internal review by responding to the refund decision email and clearly explaining your concerns. A senior member of our customer service team will review your case within 5 business days.

10.2 Chargeback Rights

You retain the right to contact your credit card company, bank, or payment provider to initiate a chargeback if you believe a charge was unauthorized or if you did not receive what was promised. We encourage customers to contact us directly first, as most disputes can be resolved amicably without involving financial institutions.

10.3 Consumer Protection Agencies

Customers in the United States have the right to file complaints with relevant consumer protection authorities, including:

• The Federal Trade Commission (FTC): reportfraud.ftc.gov
• Your State Attorney General's Office
• The Better Business Bureau (BBB): www.bbb.org

10.4 Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the United States and applicable state laws. Any disputes not resolved through the above processes may be subject to binding arbitration or litigation in the appropriate jurisdiction, as determined by our Terms of Service.

11. Fraud Prevention

Wing Snob takes fraudulent refund claims seriously. We monitor refund patterns and reserve the right to deny refund requests from accounts that show a history of abuse, repeated unfounded complaints, or suspicious activity. Accounts found to be engaging in refund fraud may be permanently suspended and may be subject to legal action.

12. Amendments to This Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be posted on our website at wingsnob-delivery.rest with an updated effective date. Continued use of our services following any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed.

13. Contact Information for Refund Requests

For all refund inquiries, complaints, or questions regarding this policy, please contact Wing Snob using the information below:

Our customer support team is available to assist you with all refund-related matters. We aim to respond to all inquiries within 1–2 business days. For the fastest resolution, please include your order number and a detailed description of the issue in your initial message.